1. How is my order been processed?
A. Orders are captured in our system within 2 hours of order placement. Any change to an order must be taken in 4 hours of placing the order. Orders may take between 1-5 business days to process before shipping out.
2. What payment options do you offer?
A. We accept Paypayl, Payneer, Western Union, Money Gram and Bank Transfer.
3. Do I have to be paid sales tax?
A. You should be expected to pay any amount charged by the government in your respective country. This includes and is not restricted to duties, taxes and extra fees by the courier. We will not be responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the client. Customs is quite different in each country, please comment while you are placing an order for the requirement, we will support it as much as possible.
4. How can I change or cancel my order?
A. Since we begin processing very quickly in order to ship as soon as possible, orders can only be modified within 2 business hours from being placed. Also please check our business hours.
5.What do I do when I got a back order?
Occasionally back orders occur when requests for a particular item exceed available inventory, or an item is labeled as eligible for preorder.
If a back order occurs on your ordered product, we will contact you via email with the estimated arrival date of your product and you will be given the option to:
(1) select a new item,
(2) request to be placed on a priority wait-list to receive the product once it available,
(3) cancel the original order.
We will promptly ship the item(s) once they become available with the original Shipping & Handling method selected.
6. Am I responsible for customs fee, duties and taxes?
Yes. Customers are responsible for all customs fees, duties, taxes fees and others associated with your order.
7. Why my order shipment is delayed?
Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays and weekends do not count as business days and should be considered when calculating shipping time. If you need additional information, please contact our customer service.
8. My order never arrived, what should I do?
Check your tracking information for shipment updates first. If your order has not arrived when expected, please contact our customer service immediately for assistance.
9. What Should I do if there is a missing item or a mistake or broken with my order?
Please contact customer service immediately. We prefer to be notified of any missing item or mistake within 3 business days of receiving your order, in order for us to check your order efficiently with our warehouse and logistic apartment.
10. What do I have to be done when I return, refund or exchange the order?
First of all, you are responsible for the shipping back fee and it must be returned in its original packaging with none of the original labels removed. Second it must NOT be tried on extensively as to disrupt the factory preset. Please make sure it is Not been worn, brushed, combed or washed. It must be in located in its original packaging with all tags attached.
And it must be completely scent-free, no tobacco smoke or perfume!
Thirdly any wig or hairpiece exchange must be started within 7 days of receipt of your order. Contact us with your name, email, photos of the product and order's number in time, we will help you finish the processing smoothly.
For more details please check the Return & Exchange at the footer of our website.
Return & Exchange
11. When will I get my refund?
Refunds will be processed within 3 to 5 business days of receiving your return. Typically, financial institutions will process within 3 to 9 business days. Please note: your bank may have a delay in processing your credit back to your account.